1. Patients receive help from staff quickly.
2. Staff explains medications prior to administration.
3. Pain is managed.
4. Patient would recommend the organization to family or friends.
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
A Perspective on the Role of Consumerism in Healthcare
(by Patrick Talmadge Harris – CEO & Founder, PatEx)
Retail Reflection
Lately I’ve been thinking of one of my favorite specialty food stores in the triad area of North Carolina. I have vivid memories of it as a child with my mother before football games, during college as a decompression spot after exams and as an adult in a business capacity. It is truly an amazing business. One thing that makes it an amazing business is the in-store experience itself. So what makes it an amazing in-store experience? Personable and educated staff, wonderful merchandising – engaging and makes the customer want to buy - and great customer service. This particular retail business has many, many repeat customers and each party values the other as a business partner.
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