1. Make initiatives to communicate with patients using a variety of channels.
2. Ask (lots) of questions - all parties involved.
3. Utilize reminder and alert features in applications.
4. Provide incentives.
5. Think - Education!
Showing posts with label accountable care. Show all posts
Showing posts with label accountable care. Show all posts
Quick Lessons for Successful Healthcare IT Implementations (from experience)
(by Patrick Talmadge Harris – CEO & Founder, PatEx)
1. Get other vendors on board early (hospital, physician, ACO administrators) - define goals and requirements.
2. Focus on defined goals from the beginning.
3. Good Project Management is essential - People that are trained in large scale implementations and workflow engineering.
4. The truth is in the numbers - focus on ROI and Cost-Savings.
A Perspective on the Role of Consumerism in Healthcare
(by Patrick Talmadge Harris – CEO & Founder, PatEx)
Retail Reflection
Lately I’ve been thinking of one of my favorite specialty food stores in the triad area of North Carolina. I have vivid memories of it as a child with my mother before football games, during college as a decompression spot after exams and as an adult in a business capacity. It is truly an amazing business. One thing that makes it an amazing business is the in-store experience itself. So what makes it an amazing in-store experience? Personable and educated staff, wonderful merchandising – engaging and makes the customer want to buy - and great customer service. This particular retail business has many, many repeat customers and each party values the other as a business partner.
Five Insights/Tips for Creating a Digital Strategy for Accountable Care
- Utilize existing technology - Use proven infrastructure that is cost-effective and easily supported.
- Strategy is an organizational effort - Clinical, IT, Quality, Operational, Marketing, etc.
- Data drives process improvement.
- Make 'meaningful use' of technological efforts.
- The experience matters (Patient Experience Management).
Utilizing Current Technology Trends to Create Meaningful Use of Social Media and Digital Strategy for Accountable Care Organizations
(by Patrick Talmadge Harris – CEO & Founder, PatEx)
As social media platforms become “the digital dashboards of our consumer lives,” I think it is important for organizations to become aware of what I call “critical mass” – a saturation level of followers/users and engagement opportunities for efforts to be beneficial for all – providers, payers, employees and patients. The link between the patient experience and social media platforms is critical and growing, but for organizations (big and small, linked and unlinked), meaningful engagement is key. There are a few basic principles all should follow such as posting relevant information targeted to a client base, frequent communication and multi-channel outreach. The technology is relatively new and should be a continuous process for engagement and better care. With this said, there is existing (and readily available and adopted) technology that can help social media engagement for long-term benefits.
The Patient Experience, Social Media and Business Intelligence as they link to Accountable Care
(by Patrick Talmadge Harris - CEO & Founder, PatEx)
Lately, I’ve been tweeting and posting a variety of topics regarding Accountable Care and ways to achieve this patient-centric care model for wishful organizations. While the current regulations may be ‘fuzzy’, proof does exist (or is starting to form) on successful practices to initially form and pave the way for this type of model. While there are what some call “critical success factors” for early, maturing and late stage models, many of the ideas (and ideals) are certainly new and foreign to healthcare and existing system infrastructure. There is no doubt that the industry is filled with a huge amount of brainpower with the ability to execute, but are organizations and the individuals that make up the organization willing to adapt?
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