Value-Based Purchasing (VBP) is a potential game-changer in the world of heatlhcare for providers. It will, potentially, demand more of doctors, nurses and other clinicians as well as hospital executives. Information Technology demands will be increased, as well as quality and satisfaction demands including sophisticated reporting. The following are a list of resources for healthcare providers on the basics of the proposed program. Check back periodically as this list will be updated with new information, links and commentary.
Showing posts with label patient experience management. Show all posts
Showing posts with label patient experience management. Show all posts
Factors Contributing to Patient Satisfaction
1. Patients receive help from staff quickly.
2. Staff explains medications prior to administration.
3. Pain is managed.
4. Patient would recommend the organization to family or friends.
Five Insights/Tips for Creating a Digital Strategy for Accountable Care
- Utilize existing technology - Use proven infrastructure that is cost-effective and easily supported.
- Strategy is an organizational effort - Clinical, IT, Quality, Operational, Marketing, etc.
- Data drives process improvement.
- Make 'meaningful use' of technological efforts.
- The experience matters (Patient Experience Management).
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