Quick Lessons for Successful Healthcare IT Implementations (from experience)

(by Patrick Talmadge Harris – CEO & Founder, PatEx)

1.  Get other vendors on board early (hospital, physician, ACO administrators) - define goals and requirements.

2.  Focus on defined goals from the beginning.

3.  Good Project Management is essential - People that are trained in large scale implementations and workflow engineering.

4.  The truth is in the numbers - focus on ROI and Cost-Savings.

A Perspective on the Role of Consumerism in Healthcare

(by Patrick Talmadge Harris – CEO & Founder, PatEx)

Retail Reflection

Lately I’ve been thinking of one of my favorite specialty food stores in the triad area of North Carolina.  I have vivid memories of it as a child with my mother before football games, during college as a decompression spot after exams and as an adult in a business capacity.  It is truly an amazing business.  One thing that makes it an amazing business is the in-store experience itself.  So what makes it an amazing in-store experience?  Personable and educated staff, wonderful merchandising – engaging and makes the customer want to buy - and great customer service.  This particular retail business has many, many repeat customers and each party values the other as a business partner.